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The Department of Information
Technology Computing Unit is a part
of the Technical Operations section
and reports to the Deputy Director.
We provide a variety of services
including centralized Enterprise
Server (Mainframe) Application
Hosting,
E-Mail Hosting,
Web
Application Hosting, and Windows
Server Hosting.
Within each of these functions, we
strive to provide the most cost
effective value-added service
available to customer agencies. We
function as an internal service fund
(ISF) within the Executive Branch of
the Nevada State Government. The
Computing Unit does
not bill hourly
time for the support of systems. All
labor expense is allocated to the
appropriate rate model (cost pool)
and clients are billed based on
their utilization of services.
Revenue is collected from state and
federal funding sources based on the
customer’s funding model.
The Computing Unit is composed of
the following four teams: Mainframe
Systems and Storage, Mainframe
Product Support, Internet Services
and Servers, and Computer
Operations.
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The Mainframe Systems and Storage team is responsible for several major aspects of the mainframe environment including:
 Z/OS and Z/VM support and maintenance
storage management and mainframe network connectivity. |
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The Mainframe Product Support team takes up the remainder of the systems related functions associated with the mainframe. This team is responsible for maintaining products such as:
CICS
DB2
ADABAS
RACF
They are also responsible for collecting mainframe utilization for both capacity planning and billing purposes.
Finally, they handle system performance to maximize the efficiency of the mainframe. |
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The Internet Services and Servers team handles a broad spectrum of services provided by the Computer Facility:
E-Mail
Web Hosting
Server Co-Location.
This group leverages the secure and reliable environment provided at the Computer Facility for the purpose of deploying value added and reliable services to the customer agencies. |
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Computer Operations conducts all the day to day business associated with running the computing environments. The team is broken into three major sections,
The Helpdesk is staffed
during normal business
hours and provides a central
customer service resource
for all services provided by
the Department of
Information Technology.
Operators are on-site 24
hours per day, 365 days
per year to handle issues
with any of the platform
services provided.
Facilities staff are
responsible for maintaining
the building and its critical
mechanical systems such as
HVAC, power and security.
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