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REGISTERING A COMPLIANT
The Board of Pharmacy responds to any complaint that
comes into the Board office. Complaints can
originate from consumers, another pharmacist, a
prescriber, a technician, an employer, or anyone
else.
Licensees of the Board of Pharmacy are guided by and
required to comply with Nevada Statutes (Chapters
639) and Administrative Rules (Chapter 639). Those
who violate these codes are subject to disciplinary
action. Discipline is considered carefully on a
case-by-case basis by Board Members.
If you believe a violation might have occurred, you
may wish to file a complaint with the Board. The
complaint is usually made via telephone to a
Pharmacy Inspector in the Board Office which is
located in the
Nevada State Board of Pharmacy State Office Building.
Complaints may also be made in writing. No
special form is required but you may download a
Consumer Complaint Form by double-clicking
here.
Once a complaint is received in the Board office,
the complaint is assigned a case number, and a
Pharmacy Inspector is assigned to the case. The
licensee is sent a letter notifying them of the
complaint and they have 15 days to respond to it.
After that response is received, the Pharmacy
Inspector reviews all the evidence and writes a case
report which is submitted to the Board of Pharmacy.
The Board of Pharmacy consists of seven
Board Members. Board Members meet at
regulary scheduled meetings and determine from the
facts and evidence presented in the case whether or
not a violation has occurred and if so what type of
action should be taken.
The complaint is not officially closed until the
Board takes its action and all parties involved in
the case are notified of the final action. If
disciplinary action is taken, the licensee has the
right to a contested case hearing if they choose to
dispute the facts of the case.
The time required for this process to be completed
is impossible to predict. Several variables are
involved such as the nature and complexity of the
complaint, whether or not the facts of the case are
in dispute, and the cooperativeness of the
individuals involved in the case.
If you have a concern or complaint you may contact
the Board of Pharmacy and speak to a Pharmacy
Inspector. Please contact the Board at:
State of Nevada
Board of Pharmacy
555 Double Eagle Court, Suite 1100
Reno, Nevada 89521-2957
(775) 850-1440
1-800-364-2081
Fax (775) 850-1444
pharmacy@govmail.state.nv.us
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© Copyright 2005 -
State of Nevada -
All Rights Reserved
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