The Ombudsman Issue Tracking System resides on a Windows server. Agency X non-IT staff supports this server and the application. The Ombudsman Issue Tracking System uses a web browser as the desktop client.
Computing Platform
Application Support Providers
The type of computers on which the business application runs. Common computing platforms include mainframes, servers, desktops, laptops, personal digital assistants (PDAs), and smart telephones. A business application's computing platform may also consist of a combination of technology platforms.
The group providing support for the business application on each operational platform. Application support may be provided by a combination of service providers for one or more computing platforms. For the purposes of this CBTAP, the term "Application Service Provider" has been specifically defined as a non-state organization that hosts an agency's application and/or data on a computing platform external to the agency.
The network connectivity required for the business application to be fully operational on each operational platform.
The group responsible for backup/recovery of the application data on each operational platform. If the application resides on more than one platform, backup/recovery services may be required by a combination of service providers.
