In this example, Agency Y has set the criticality of the NACIHI System to be the same as the criticality of the Licensing Function. (In this case 49-72 hours.) The NACIHI application is maintained by a separate organization. Agency Y has a support agreement with NACIHI that includes a 49-72 hour SLA.

How long can this business application be unavailable or non-operational?   (Mark one choice only.)

Less than 48 hours (vital)

73-96 hours (important)

48 hours (critical)

49-72 hours (essential)

97 hours or more (necessary)

 

Data Element

Description

Acceptable Downtime

The length of time the business application can be unavailable or non-operational without significant adverse affect.