In this example, Agency Y has set the criticality of the KLM Licensing and compliance System to be the same as the criticality of the Licensing Function. (In this case 49-72 hours.) The criticality of the application could be less than the function if there is a documented, tested manual process in place. Agency Y has a documented and tested manual process but it is so labor intensive that it is not a good alternative to the automated process.

How long can this business application be unavailable or non-operational?   (Mark one choice only.)

Less than 48 hours (vital)

73-96 hours (important)

48 hours (critical)

49-72 hours (essential)

97 hours or more (necessary)

 

Data Element

Description

Acceptable Downtime

The length of time the business application can be unavailable or non-operational without significant adverse affect.